Help and issue reports

Find the next step—and tell us what happened.

Search practical help for the app and website, or prepare a privacy-conscious message for our family team. Nothing is sent until you review it in your own email app.

Email the Lorekeeper team

A plant record workspace with handwritten notes, plant tags, and growing supplies

Find a helpful next step

Search Help

Describe the feature or problem

Browse every help topic below.

Plants, journals, and records

Add or find a plant, keep its journal together, and understand where care, photographs, propagation, and lineage live.

Open Plants to find the record first.
Use the plant record tabs for care, journal, photos, and lineage.
Include the plant name and screen when reporting a problem.

See how the app is organized

Account, sign-in, and sync

Check the account, device, and last successful step when a plant or update does not appear where expected.

Confirm both devices use the intended account and household.
Reconnect to the internet and reopen the affected record.
Do not send passwords, verification codes, or invitation codes to support.

Review what synchronizes

Family Garden and invitations

Get help with invitations, roles, time-limited care access, shared reminders, and access that should have ended.

Ask the garden owner to confirm the role and expiration.
Open the newest invitation rather than an older copy.
Reopen the app after access is changed or revoked.

Explore household care

Camera, identification, and plant health

Troubleshoot camera capture, gallery selection, plant identification, and problem-photo review without treating a suggestion as a diagnosis.

Note whether the camera or gallery was used.
Keep the original photograph until the review is complete.
Record the exact message and whether retrying changed it.

Open plant identification

Import, export, and account deletion

Prepare or restore a portable garden backup, understand platform boundaries, or request deletion of the account and connected records.

Keep a second backup until the restored garden is checked.
Never post an export publicly; it may contain private notes.
Use the account email for deletion and never include a password, family code, invitation code, or payment detail.

Open data and account help

Accessibility and display

Report unreadable text, contrast, focus, keyboard, screen-reader, orientation, or light and dark appearance problems.

Name the screen and appearance choice.
Include portrait or landscape and approximate text size.
Describe the control or words that were difficult to use.

Prepare an accessibility report

Lorekeeper's Assistant

Understand a response, report unavailable record context, or ask why the Assistant requested another observation.

Name the plant record and app screen, but omit private journal text.
Describe what context you expected the Assistant to use.
Review Assistant care guidance before acting. Use Plant Identifier for photo identification.

Review AI and privacy details

Contact the team

Prepare a useful issue report.

Tell us the screen, device, expected result, and last step that worked. A clear report helps us reproduce the problem without collecting unrelated garden information.

Keep private access details out of messages.

Never send a password, verification code, API key, household invitation code, full garden export, or another person's private information.

If your email app does not open, write directly to lorekeepersleaf@gmail.com.

Account and privacy resources

You stay in control of your records.

Use the Data page to review synchronization boundaries, export a portable garden copy, restore a backup, or request deletion. The Privacy page explains how accounts, photographs, Family Garden access, and optional AI requests are handled.

Data, export, and deletion Read the Privacy Policy